Value-Added Support

schoolAbility has an unrelenting passion for delivering the highest quality of service and support. Support is provided by subject-matter experts, who are uniquely qualified to deliver value-added support from a position of empathy because they have many years of hands‐on experience supporting school business office operations and delivering back-office and payroll services to schools across multiple states.

To request support:

Self-Service Support

 

Even your most knowledgeable people still need help from time to time. Available exclusively with Skyward Qmlativ, our Help Center is the ultimate in self-service support, giving you:

  • Intelligent search delivers relevant content based on your role.
  • Multimedia tutorials offer quick, engaging, and visual depictions of most tasks in the software.
  • Interactive flowcharts provide a big picture view of entire processes, with one-click access to more information about each step.

Skyward Qmlativ’s Help Center is a place where users can go to review helpful documentation or information for assistance in answering their immediate questions. Product release notes are easily accessible to all end users via the Help Center. Users can also place Service Calls if they are a support contact.

The Help Center is a collection of every tutorial, flow chart, check list, and training video we have ever created for the system. Set aside a few minutes every week to dive into a specific topic, and you’ll find yourself getting that time back and more with increased productivity.